If you are not satisfied with the service you have received from us, please get in contact. We have an internal complaints process to investigate your complaints promptly and fairly. You may contact us to make a complaint by telephone, email or in writing. We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs.
Due to this process we have 40 days to respond to your complaint. If you are not satisfied by our response, and the complaint relates to credit provided under a credit contract, you may refer the matter to FSCL by emailing or calling FSCL on 0800 347 257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you for using the services of FSCL.
Any complaints or concerns should also be directed to The ORIX Privacy Contact Officer:
Phone: 0800 106 749
Address: Private Bag 99924, Newmarket, Auckland 1149