Glass replacement or repairs are not covered by an ORIX lease, however in many cases glass repairs will be covered by your company’s vehicle insurance.
Please provide the glass provider with your vehicle’s insurance details in the first instance. If your insurance policy does not cover broken or damaged windscreens or glass, ORIX can use our purchasing power to help reduce your costs.
Smith & Smith Auto glass is ORIX’s preferred provider. To find your local store, contact: 0800 809 080 or www.smithandsmith.co.nz.
Tyre Replacement and Repairs
Tyres are a major safety, comfort and performance feature of your vehicle. It’s important to ensure that your tyres are safe and road worthy.
- Tread depth and wear. Your tyres must have a minimum of 1.5mm tyre tread to be legal, this is the bare minimum. We recommend you book your vehicle in for a tyre replacement well before they reach this stage.
- Under or over-inflated tyres can significantly affect your vehicle’s handling, tyre wear, and fuel efficiency. You can find the correct pressure settings in your vehicle’s owner manual or on the tyre placard located on the vehicle’s right door / b-pillar area. We recommended you check your tyre pressure regularly to ensure they are correctly inflated.
- Fully Maintained (ORIX maintained) Leases come with a tyre allocation which can be used to cover tyre maintenance. Any additional tyres over your allowance will be charged to your account accordingly. Please contact your account manager for details on your tyre allowance: 0800 106 749.
- Replacement tyres will be the same size and speed rating as those originally specified within the ORIX Lease. All tyre suppliers must obtain authorisation from ORIX prior to replacing your tyres.
The supply of tyres and associated services can be obtained from Bridgestone / Firestone stores. They have extensive coverage throughout New Zealand and can be contacted on 0800 802 080 or www.bridgestone.co.nz.
If you have questions regarding tyre replacements please contact the ORIX Maintenance Team on 0800 736 749.
Accidents & Vehicle Replacement
In the event of a serious accident, immediately call 111 and engage the appropriate emergency service response.
For minor accidents, or if your vehicle has broken down, please call the ORIX Driver Help Line on: 0800 506 749.
If you have a full replacement vehicle included in your ORIX lease, a replacement vehicle can be arranged at no additional charge if your vehicle is expected to be off the road for a period exceeding 24 hours due to breakdown, accident or theft (conditions apply).
To arrange a replacement vehicle call ORIX on 0800 506 749 and provide your name, vehicle registration, contact phone number and a brief description of the problem. We’ll help you get back on the road as soon as possible.